The Medway Fair Trader Scheme is operated by Medway Trading Standards Service and helps businesses comply with the law and improve consumer protection. It operates within Medway for businesses that are based there. They can become members provided they meet the terms and conditions of the scheme.
The benefits for consumers:

• Consumers can check with Trading Standards to see which businesses are members of the scheme before purchasing goods or services.
• The scheme is voluntary. By joining the scheme businesses are demonstrating a commitment to customer care and fair-trading.
• Trading Standards will continue to work closely with scheme members, and will carry out monitoring exercises to help make sure high standards are maintained.

You can be assured that the member businesses:

• Comply with the law.
• Contract terms are fair, in plain English and clearly legible.
• Pricing is clear, and information about payment methods is provided.
• No repair or servicing work will be carried out without the customer's permission.
• Parts replaced during repair or servicing are made available for inspection.
• Itemised invoices are provided.
• The business operates an effective customer complaints procedure.

Approval of a business does not mean that the Trading Standards Service:

• Can guarantee its financial stability.
• Has individually checked the quality of any goods or services provided.
• Gives any guarantee or warranty as to the value for money of goods or services compared with a competitor, or that they will be satisfactory.

Link to http://www.medway.gov.uk/fairtrader